Refund policy

TD SHIRTZ RETURN & REFUND POLICY

At TD Shirtz, we truly appreciate your business and want you to be happy with your purchase. Because many of our products are created or prepared specifically for our customers, we ask that you carefully review our Return & Refund Policy before completing your purchase.

RETURNS & EXCHANGES

We accept eligible returns within 14 days of delivery.

To qualify for a return, your item must be:

  • Unworn, unused, and unwashed
  • In its original condition
  • Free of stains, odors, makeup, deodorant marks, pet hair, or other signs of wear
  • Returned with original tags and packaging, when applicable

Items that do not meet these requirements may not be eligible for a return, exchange, or refund.

Please contact TD Shirtz before returning any merchandise. Returns sent without prior approval may not be accepted.

CUSTOM & PERSONALIZED ORDERS

ALL CUSTOM AND PERSONALIZED ORDERS ARE FINAL SALE.

Because custom and personalized items are created specifically for you, they cannot be returned, exchanged, or refunded due to:

  • Incorrect size selection
  • Change of mind
  • Color preference
  • Design preference after approval
  • Incorrect quantity selected or approved
  • No longer needing the item

Customers are responsible for carefully reviewing and confirming all sizes, colors, spelling, wording, quantities, and design details before approving an order or before production begins.

Once a custom order has been approved and production has started, changes or cancellations cannot be guaranteed.

If TD Shirtz makes an error on your custom order or the item arrives damaged or defective, please contact us so we can make it right.

SIZING

Please review the available size chart before placing your order. Customers are responsible for selecting the correct size.

Sizing and fit may vary slightly depending on the garment brand, style, or manufacturer. TD Shirtz cannot guarantee that every garment will fit exactly the same.

Ordering the incorrect size does not qualify a custom or personalized item for a return, exchange, or refund.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully prepare every TD Shirtz order. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 3 days of delivery.

Please provide:

  • Your name
  • Your order number
  • A description of the issue
  • Clear photos showing the item and the problem

Once we review the issue, TD Shirtz will determine the appropriate resolution, which may include a replacement or refund.

Please do not wear, wash, alter, or attempt to repair a damaged or incorrect item before contacting us.

SALE & CLEARANCE ITEMS

All merchandise marked Final Sale and all clearance items are non-returnable and non-refundable unless the item arrives damaged, defective, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs for eligible returns unless the return is due to an error by TD Shirtz or the item arrived damaged, defective, or incorrect.

Please contact TD Shirtz for approval before mailing any return. Returns sent without prior approval may not be accepted.

Approved returns should be mailed to:

TD Shirtz
PO Box 177
Exton, PA 19341

Please include your name and order number with your return so we can properly identify and process it.

We strongly recommend using a trackable shipping method and keeping your shipping receipt until your return has been processed. TD Shirtz is not responsible for return packages that are lost or damaged in transit.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from an error by TD Shirtz.

REFUNDS

Once your approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges are non-refundable unless otherwise stated in this policy or required by applicable law.

ORDER CANCELLATIONS

If you need to cancel an order, please contact TD Shirtz as soon as possible.

Orders that have already entered production, been customized, or shipped may not be canceled.

Custom and personalized orders cannot be canceled once production has begun.

COLOR & PRODUCT VARIATIONS

Please keep in mind that product colors may appear slightly different depending on your phone, computer screen, monitor settings, lighting, garment material, and printing process.

Minor variations in color, design placement, or appearance that are normal to the production process are not considered defects.

CONTACT US

If you have questions regarding a return, refund, exchange, damaged item, or your order, please contact TD Shirtz through the contact information provided on our website.

TD Shirtz
PO Box 177
Exton, PA 19341
www.TDshirtz.com

By completing a purchase with TD Shirtz, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

Thank you for shopping with TD Shirtz and supporting our small business. We truly appreciate your support!